{"id":785,"date":"2026-10-08T07:33:32","date_gmt":"2026-10-08T07:33:32","guid":{"rendered":"https:\/\/fcrivedroite33.fr\/?page_id=785"},"modified":"2026-10-09T13:37:27","modified_gmt":"2026-10-09T13:37:27","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/fcrivedroite33.fr\/index.php\/remboursements_retours\/","title":{"rendered":"Politique de retours"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">Votre droit de r\u00e9tractation (14 jours)<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Vous avez&nbsp;<strong>14 jours<\/strong>&nbsp;\u00e0 partir de la r\u00e9ception de votre commande pour changer d&rsquo;avis, sans avoir \u00e0 vous justifier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour cela, \u00e9crivez-nous \u00e0&nbsp;<a href=\"mailto:communication@fcrivedroite33.fr\">communication@fcrivedroite33.fr<\/a>&nbsp;avec votre num\u00e9ro de commande et les articles concern\u00e9s. Vous pouvez utiliser le mod\u00e8le en bas de cette page. Vous devez ensuite nous renvoyer les articles dans les 14 jours qui suivent votre message.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Articles qui ne peuvent pas \u00eatre repris<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Les articles personnalis\u00e9s<\/strong>&nbsp;(par exemple avec un nom, un num\u00e9ro ou un flocage), car ils sont faits pour vous.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Dans quel \u00e9tat renvoyer les articles ?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Les articles doivent \u00eatre&nbsp;<strong>propres, non port\u00e9s, non lav\u00e9s<\/strong>, avec leurs \u00e9tiquettes et dans leur emballage d&rsquo;origine. Vous pouvez les essayer comme en magasin, mais pas les utiliser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si un article a \u00e9t\u00e9 port\u00e9, lav\u00e9 ou ab\u00eem\u00e9, nous pouvons r\u00e9duire le montant du remboursement.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Comment retourner votre commande ?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Envoyez-la \u00e0 cette adresse : 14 chemin de p\u00e9trus 33370 Tresses ou bien les retours peuvent se faire en main propre au club, le lundi, le mercredi matin et le vendredi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais d&rsquo;envoi du retour sont \u00e0 votre charge. Nous vous conseillons un envoi suivi, car nous ne pouvons pas garantir la r\u00e9ception d&rsquo;un colis perdu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Remboursement<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois votre retour re\u00e7u et v\u00e9rifi\u00e9, nous vous envoyons un e-mail pour vous confirmer le remboursement. Il est effectu\u00e9&nbsp;<strong>dans les 14 jours<\/strong>&nbsp;suivant votre message de r\u00e9tractation. Nous pouvons attendre d&rsquo;avoir re\u00e7u les articles, ou la preuve de leur envoi, avant de vous rembourser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le remboursement se fait sur le moyen de paiement utilis\u00e9 pour la commande, c&rsquo;est-\u00e0-dire votre carte bancaire. Les frais de livraison standard de la commande vous sont aussi rembours\u00e9s. Le d\u00e9lai d&rsquo;affichage sur votre compte d\u00e9pend de votre banque.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u00c9change de taille<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Nous pouvons \u00e9changer la taille d&rsquo;un article non personnalis\u00e9, dans les 14 jours suivant la r\u00e9ception, s&rsquo;il est neuf et dans son emballage d&rsquo;origine. \u00c9crivez-nous \u00e0&nbsp;<a href=\"mailto:communication@fcrivedroite33.fr\">communication@fcrivedroite33.fr<\/a>avec votre num\u00e9ro de commande et la taille souhait\u00e9e. Si la taille n&rsquo;est plus disponible, nous vous remboursons.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Article d\u00e9fectueux ou erron\u00e9<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous recevez un article ab\u00eem\u00e9, d\u00e9fectueux ou qui ne correspond pas \u00e0 votre commande, \u00e9crivez-nous rapidement avec une photo. Nous vous l&rsquo;\u00e9changeons ou nous vous remboursons, et&nbsp;<strong>nous prenons en charge les frais de retour<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous b\u00e9n\u00e9ficiez aussi de la garantie l\u00e9gale de conformit\u00e9, de 2 ans \u00e0 compter de la livraison pour les articles neufs.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Vous n&rsquo;avez pas re\u00e7u votre remboursement ?<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>V\u00e9rifiez votre compte bancaire.<\/li>\n\n\n\n<li>Contactez votre banque : le traitement peut prendre quelques jours.<\/li>\n\n\n\n<li>Si vous n&rsquo;avez toujours rien, \u00e9crivez-nous \u00e0&nbsp;<a href=\"mailto:communication@fcrivedroite33.fr\">communication@fcrivedroite33.fr<\/a>.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Une question ?<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c9crivez-nous \u00e0&nbsp;<a href=\"mailto:communication@fcrivedroite33.fr\">communication@fcrivedroite33.fr<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Mod\u00e8le de formulaire de r\u00e9tractation<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><em>\u00c0 copier dans un e-mail adress\u00e9 \u00e0&nbsp;<a href=\"mailto:communication@fcrivedroite33.fr\">communication@fcrivedroite33.fr<\/a>.<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Je vous notifie par la pr\u00e9sente ma r\u00e9tractation du contrat portant sur la vente des articles ci-dessous :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ro de commande :<\/li>\n\n\n\n<li>Articles concern\u00e9s :<\/li>\n\n\n\n<li>Command\u00e9 le \/ re\u00e7u le :<\/li>\n\n\n\n<li>Nom et pr\u00e9nom :<\/li>\n\n\n\n<li>Adresse :<\/li>\n\n\n\n<li>Date :<\/li>\n<\/ul>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Votre droit de r\u00e9tractation (14 jours) Vous avez&nbsp;14 jours&nbsp;\u00e0 partir de la r\u00e9ception de votre commande pour changer d&rsquo;avis, sans [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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